FAQ

Is everything fully cooked?

Yes. Every item is smoked over post oak at the Smoke Shack in San Antonio, fully cooked, vacuum-sealed, and frozen. You just thaw and heat.

What's the order cutoff?

12pm Central, Monday through Thursday, for same-day shipping and next-day delivery. Orders placed after noon Thursday or over the weekend ship Monday for Tuesday delivery.

Why don't you ship on weekends?

Overnight carriers don't deliver reliably on weekends. Holding weekend orders until Monday keeps your meat frozen and out of warehouses.

How much is shipping?

Shipping is calculated at checkout based on your location and order size.

My order arrived a little soft. Is it safe?

Yes, as long as it's still cold to the touch. Put it in the fridge or freezer right away.

How long will it keep?

Up to 1 year in the freezer with the vacuum seal unbroken, and up to 7 days in the fridge once thawed. Smoke Shack BBQ Sauce keeps 12 months unopened; refrigerate after opening.

How do I heat it?

Thaw in the fridge first. Heating instructions are printed on every label and listed on each product page.

Where is Smoke Shack?

We're in San Antonio, Texas. Our meats are smoked at the Smoke Shack and shipped from San Antonio.

I have another question.

We're happy to help. Contact us anytime.